Refund policy

How do I return an item?


You may return all items sold within 7 days of receipt for a full refund less shipping. Your return package must be post-marked within 15 days of the date you received your items. Please note that for orders that received free shipping, a shipping cost charge will be deducted. Orders that are 'refused' at point of delivery will have outbound and return shipping charges deducted.
Atelier Cocon does not cover your return shipping costs . However, if the return is a result of an error we made in your order, we will refund all shipping costs, including your return shipping costs, and offer you a refund or a store credit if that is your preference. Please note that, due to differences in computer monitor color settings and displays, Atelier Cocon does not take responsibility for discrepancies between the physical product color and the color as see on your computer screen. If you have concerns about color, we encourage you to contact us prior to purchase.

Refunds will be issued upon receipt and inspection of the returned products.
We cannot issue any refunds or exchanges for the return of certain items, including:
Any item that has a return post-mark dated after the 7 day return period.
Any item that is not in its original condition, has been used, or is damaged.
Any item that has been exposed to pet hair, smoke or perfume
Any custom made products.
Returns Procedure
If you would like to return any item(s) you must contact us to request a return of merchandise. Please email us at

Please list the product and quantities of the items you are returning.